Booking your transport

You can book your transport either:

  • Online 24/7 through the NEPTS Patient Zone (see below), or
  • By calling the Central Booking Line on 0300 123 9841 between 07:00 - 20:00 Monday to Saturday, and 08:00 - 17:00 Sundays and Bank Holidays. If you are hearing-impaired and use a service such as Typetalk, you can call the Central Booking Line through them, and we will process your booking as usual.

Please note: you cannot use Patient Zone to book your first NEPTS journey - this must be booked by a healthcare professional or by calling the Central Booking Line. You can then use Patient Zone to book subsequent journeys, manage your bookings and check your journey status.

Once you have made your first booking, you will be able to access our Patient Zone, an online portal where you can manage your booking, via a computer or smartphone. There you can book journeys, check your journey status and cancel your booking if you no longer require it.

You will need your NHS number and date of birth. Go to the NEPTS Patient Zone and click into the ‘Manage my booking online’ section, or you can go directly there.

Healthcare professionals can book your transport via our online booking portal 24 hours per day, 7 days per week, 365 days a year.

You will need to have the following information with you in order to make a NEPTS booking

  • Name
  • NHS number
  • Date of birth
  • Home address and contact phone number
  • GP practice
  • Mobility and care requirements
  • Relevant health issues
  • Care package details
  • Home access information, including key codes if applicable
  • Date and time of travel required
  • ‘From’ and ‘to’ destinations, including specific clinic details if appropriate.