Local organisations and their contact details

If you are concerned about a service or the care you have received, we recommend that in most cases that you should try and resolve your concern by raising your complaint directly with the service provider or a health care professional who is directly involved in your care.

Here is a list of our local NHS organisations that provide local health care.

Patient Transport Service (PTS)

Contact SCAS's Patient Experience Team

Western Sussex Hospitals NHS Foundation Trust

Western Sussex Hospitals NHS Foundation Trust provides hospital services at St Richard’s Hospital in Chichester, Worthing Hospital and Southlands Hospital in Shoreham-by-Sea.

You can contact their Patient Advice and Liaison Service (PALS) by calling or emailing the teams below.

If you want to complain about care you have received at St Richard's Hospital, Worthing Hospital or Southlands Hospital, please:

Sussex Community NHS Trust

Sussex Community NHS Trust provides community services across West Sussex and Brighton and Hove.

You can contact their Patient Advice and Liaison Service (PALS) by:

If you would like to make a complaint please call 01273 242292 or email sc-tr.serviceexperience@nhs.net

Sussex Partnership NHS Foundation Trust

Sussex Partnership NHS Foundation Trust provides mental health care, support and treatment across Sussex.

For advice and information about the services provided by Sussex Partnership, including information about the complaints process, please call 01903 843026 or email service.experience@sussexpartnership.nhs.uk

South East Coast Ambulance Service NHS Foundation Trust

South East Coast Ambulance Service NHS Foundation Trust provides the ambulance service across Sussex, Surrey and Kent.

If you have concerns about ambulance care, you can contact the trust's Patient Advice and Liaison Service between 11am and 3pm, Monday to Friday, (not including Bank Holidays) on 01273 484830.

If you would like to make a formal complaint please call 01273 484832, or email complaints@secamb.nhs.uk

Queen Victoria Hospital NHS Foundation Trust

Queen Victoria Hospital NHS Foundation Trust provides specialist hospital services at Queen Victoria Hospital in East Grinstead.

To speak to QVH Patient Advice & Liaison Service or to arrange a meeting please call 01342 414355 or e-mail pals@qvh.nhs.uk

If your query or problem is not resolved and you wish to make a formal complaint, please call their complaints team on 01342 414355 or write to their Chief Executive at Queen Victoria Hospital NHS Foundation Trust, Holtye Road, East Grinstead, West Sussex, RH19 3DZ.