British Sign Language users invited to share their views on proposals to improve mental health care

Monday 23rd September, 2019

British Sign Language (BSL) users can now share their views on experiences of Mental Health Services through our online survey or using a Video Relay Service (VRS) called SignLive; a free app that connects you to a qualified British Sign Language interpreter.

The feedback will form a critical part of our public consultation about proposals to improve the quality and safety of mental health services for adults, older people and those living with dementia in West Sussex.

The 12-week consultation launched in July 2019 looks at proposals developed over many months by the three clinical commissioning groups (CCGs) in West Sussex and Sussex Partnership NHS Foundation Trust, following input and feedback from doctors, specialists, service users and staff.

They aim to:

  • provide a higher quality of care by moving services from out-dated, poor quality wards in Chichester and Horsham to safer, more modern wards in Worthing and Crawley
  • give patients the privacy and dignity they deserve and to meet national standards by making all wards single-sex, and
  • provide an opportunity to create a centre of excellence in Worthing for people living with dementia which will improve the care for both their mental and physical health needs.

Dr Bikram Raychaudhuri, local GP and Dementia and Adult Mental Health Clinical Lead for NHS Coastal West Sussex CCG, said:

“It’s really important to us that everyone is enabled to share their views of mental health services in West Sussex. The feedback from patients and carers is critical to helping us shape a really effective service to support people with mental health needs across our local communities. We’ve had some really insightful and constructive feedback so far, but we still have a few weeks left in the consultation and we’re very keen to hear more.

“We believe the proposed changes will improve mental health services for people throughout West Sussex. If you haven’t yet, please do let us know your thoughts and suggestions. We want to get this right and we need your help to make sure we do.”

Deaf British Sign Language (BSL) users can share their views either by watching and completing the BSL signed online survey or downloading the SignLive app, registering their details, and searching for NHS Brighton and Hove in the Community Directory. An interpreter will join you on the call before the call is put through to the engagement team.

The SignLive service is accessible for two hours twice a week at the following times:

  • Thursday 12 September, 2pm – 4pm
  • Tuesday 17 September, 11am – 1pm
  • Thursday 19 September, 2pm – 4pm
  • Wednesday 25 September, 9am – 11am
  • Thursday 26 September, 2pm – 4pm
  • Monday 30 September, 1.30pm – 3.30pm
  • Thursday 3 October, 2pm – 4pm
  • Thursday 10 October, 2pm – 4pm

User will also be able to view a playlist of BSL translation videos of all of the survey questions.

As part of the consultation a total of four open public meetings have taken place in Chichester, Worthing, Horsham and Crawley, all with BSL interpreters present. Smaller events for organisations representing service users, carers and those with an interest in the proposals are also being offered and anyone still wanting to arrange a face-to-face meeting can contact the consultation team on the details below.

The survey will remain open until Friday 11 October and is available both in hard copy and online.

Further information is available by:

  • Calling: 0300 304 0330 (local rates apply)
  • Emailing
  • Writing to: Freepost RTKY-LXHG-BATT, Engagement Team, Coastal West Sussex CCG, The Causeway, Goring-by-Sea, Worthing BN12 6BT

How to contact the communications team

You can reach our communication team by:

  • Calling – 01903 707447
  • Emailing –
  • Writing to – Communications Team, NHS Coastal West Sussex CCG, 1 The Causeway, Goring-by-Sea, West Sussex, BN12 6BT