Non-Emergency Patient Transport Service eligibility criteria

The NEPTS service is only available to eligible patients. You may be considered eligible if:

  • You have a medical condition such that you require the skills of ambulance staff or appropriately skilled personnel on or for the journey, and/or
  • Following a documented clinical decision, it has been determined that your medical condition is such that it would be detrimental to your condition or recovery if you were to travel by any other means.

You may also travel if you are the recognised parent or guardian of a child being transported by NEPTS.

You are not eligible if:

  • You are attending a primary care service, such as a routine GP or health centre appointment
  • You are not an NHS patient
  • You require transport outside England, Scotland and Wales.

What are my options if I am not eligible?

If you are ineligible for NEPTS we will direct you to the local council who have details of alternative transport options in your local area, such as voluntary transport groups, private taxis or public transport.

The Healthcare Travel Costs Scheme may also provide help with the cost of fares.