Primary and urgent care survey - disability and long term conditions

In our survey, 1,346 respondents stated that they had a long term health condition. They tended to be older, and there were slightly more men than women.

Figure 16: Age and gender profile of people with long term conditions (%). N=1346

People with long term conditions visited their GP more often – 67% made more than four visits a year compared with 48% of all patients, and a higher proportion had an urgent health care need in the past year for themselves, with a higher proportion stating that they were extremely worried about the issue.

A higher proportion than the general population got an urgent appointment at their GP practice, and used A&E – a quarter had been to A&E in the past year.  More of the younger people with long term conditions used 111 and A&E. 

People with long term conditions of working age are least happy with the existing appointment times.

In the general population, 32% of people said that were not interested in extended hours and were happy with the current opening times. However, this drops to 18% of those aged between 35 and 55. They, and the 25-34 are interested in evening and weekend appointments. 

As described in section 2.2, a higher proportion of people with long term conditions wanted continuity with their known GP and to see the same GP for bad back pain or a cough than seeing a different GP more quickly.

In addition, as seen in section 2.4 above they were less accepting of going to another practice for any of the scenarios compared with the general public.

In terms of information, a higher proportion of people with long term conditions wanted to hear from specialist voluntary organisations (55%) and to meet people with similar conditions (33%).

A relatively small number were interested in group appointments 17% felt it was acceptable 2% ideal.

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