Primary and urgent care survey - ethnicity

The majority of the respondents were from a White British background.

The biggest minority group is White Other – where we had 142 respondents, followed by Asian / Asian British (29), and then Mixed / multiple ethnic groups (17); the smaller numbers mean that there is a limit to the analysis that can be drawn.

However, we are able to make some useful comparisons for the White Other group.

There was a higher proportion of this group who were younger, and were interested in video access/ Skype and texting a GP (16% thought that this was ideal).

Fewer of this group were interested in being phoned back by a GP or nurse than the general population (13% described it as a last resort).  This may be reflecting the problems of language and finding it hard to speak over the phone, or as with the research conducted by the Young Foundation, the problems of having a family member or friend to interpret.

More of this group used Bognor MIU and a higher proportion felt they lacked information about where to go with an urgent care problem. 

The next biggest minority group was those from an Asian or British Asian background, and although the numbers are small, there are some significant differences that can be identified.

A higher proportion of people from an Asian background were confident that they had made the right choice in urgent care services (14% vs 2%) and they were proportionately more interested in emailing their GP.

Although there were few very strong differences between men and women (these are highlighted where clear in the sections above) there were some comments about wanting the availability of same sex doctors, particularly for women.

I have had experience of seeing male locum doctors who are hopeless and increase my embarrassment about female health issues. I also recently found it almost impossible to get an appointment for my adult daughter who needed to see a female GP as she was becoming increasingly emotionally & mentally unwell. Having failed at numerous attempts to phone to make an appointment & being told to try again the following day I eventually took time off work to go to the surgery & wait until mid-morning after the rush had died down to speak to the receptionist and explain why I needed a double appointment with a female GP & why it needed to be booked in advance and not take pot luck with everyone else. It eventually took a further 2 weeks to get a booked appointment with a female GP. I then had to take further time off work to support my daughter to attend the appointment. She is in full time education so she was also missing work.

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