Primary and urgent care survey - introduction and background

NHS Coastal West Sussex Clinical Commissioning Group (CWS CCG) has a bold ambition for the future of the local NHS, making integrated care a reality for Coastal West Sussex. Integrated care means caring for people as a whole and looking at the health of whole communities.

We are working with our providers and other colleagues towards a whole health and social care system based on the needs of our population. Nationally and locally primary and urgent care is under pressure.  We have increased patient complexity and demand, problems in recruiting doctors and nurses, and at the same time considerable financial pressure.

In the run up to 2017 our particular focus is on integrating GP care with community services and transforming urgent care.  Putting the patient at the centre is a key aim of CWS CCG.

Patient and public engagement is crucial for both these areas of work as they represent the key access points to the majority of local NHS for all members of the public: they affect everyone now, or in the future, and it is essential that their views and experiences are taken into account when planning and delivering these so that we can get it right. How people experience, perceive and use these services is crucial to how they succeed in providing the healthcare that is needed.

In this light, CWS CCG conducted a large scale survey to capture the views, wishes and suggestions of the people in our area. We received over 6,000 responses overall, representing more than 1% of our population. Moreover, we received over 4,300 open comments about how to improve local NHS services.

These voices, the themes and individual comments will help drive our vision and ensure we hear the views of the community.

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