Primary and urgent care survey - methodology

A questionnaire was devised and piloted based on the questions from GPs, managers and secondary research from other CCG areas.

The questions were tested face to face with members of the public and refined over the summer (see appendix four for a copy of the questionnaire).

Telephone interviews were conducted with 1,000 people across CWS. The sample was structured to ensure that each of our six localities, all adult age groups and both genders were covered.

In addition, 52,000 paper copies of the survey were distributed by inserts in a free newspaper, posted through doors in five postcode areas, distributed through GP surgeries and given out at high footfall areas, at train stations and in schools.

In addition, an online version was distributed to stakeholders, partners, employers and other organisations. [3]

The survey is one of the broadest opportunities for the CCG to hear from patients and the public.

As well as a series of closed questions, we also asked one main open question: “What one thing could we do to improve your experiences of local NHS services?” We received 4,300 comments and within them there were a wide range of different issues covered.

The comments have been used in the analysis throughout this report in the relevant sections.

Where comparisons are made between different groups, for example by age, gender, disability or ethnicity, only significant differences at 95% confidence level are reported.

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