Primary and urgent care survey - physical disability and sensory impairment

We heard from 714 people who identified themselves as having a physical impairment.

As described in section 2, a higher proportion visited the GP more often in a year, and had more use of urgent health care for themselves.

A higher proportion of this group prioritised continuity with their GP especially for new issues, and a smaller proportion were interested in visiting other local practices to see a GP.

A lower proportion of this group were interested in using digital technology.

We heard from 174 people with sensory impairment, and one of the issues that stood out was they were more likely to say they did not have sufficient information about what to do for urgent care than the general population.

There were several comments from people with hearing problems, particularly being able to email practices, and not having to use the telephone.

One thing to consider is that both myself and my partner are profoundly deaf sign language users and unable to use the telephone except through a relay service which is not always ideal.  We would welcome direct communication with all health services by e-mail or by other suitable communication methods.  When I go to Worthing Hospital I need a sign language interpreter but unfortunately this is not routinely booked and sometimes appointments need to be changed if an interpreter is not available.  It would be useful to have a proper note on file that an interpreter is ALWAYS necessary every time an appointment is booked.

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