Primary and urgent care survey - self-help information

We were interested in what kind of information channels people preferred for managing their own conditions.

Table 11: Self-help information

Which of the following sources of information about managing your own health and medical conditions would you find helpful?

No. of respondents 5782
Leaflets from your health professional 3307 (58%)
Information on your own GP practice's website 3309 (58%)
Information on an NHS website 3132 (55%)
A telephone advice line 3131 (55%)
A specialist voluntary organisation (e.g. Diabetes UK, Stroke Association) 3000 (52%)
Meeting other people with a similar condition 1786 (31%)
Other 121 (2%)
None of the above 174 (3%)

Figure 8: Use of information - % saying helpful

From Table 11 it seems that information on websites is seen as useful by the same number of people as leaflets and slightly more than telephone advice lines or specialist organisations. Only two thirds of the respondents would use these types of information.

A higher proportion of younger people (aged under 65) preferred getting information from nearly all sources than older people except leaflets from GPs and telephone advice lines. A higher proportion of people with long term illnesses would be interested in hearing from voluntary organisations than those without, and a higher proportion of people with mental health problems (38%) would be interested in meeting people with a similar condition.

The ‘other’ category or comments on this included talking to a GP, nurse or specialist face to face (21), doing internet searches or reading journals/going to the library, and going to the pharmacy. One person mentioned approved Apps, and some mentioned not having internet access. A few said that they were ‘bombarded’ already with information.

Over 200 comments were about wanting more information, especially about available services including out of hours and urgent care services.

Next: getting urgent appointments with a GP >