Primary and urgent care survey - summary conclusion

This survey collates findings and experiences from nearly 6,000 people in Coastal West Sussex area, and we are enormously grateful to all those who took time to fill it in or answer over the phone.

These considerable numbers mean we can be confident that we are capturing the views and experiences of a wide range of our patients and the public.

The people who responded are older than the population in general, and this needs to be remembered when interpreting the findings. Having said this, the older population are higher users of NHS services, and represent the views of the people we are seeing coming through the doors of our practices and hospitals.

This is one aspect of our continuing engagement with patients and public and we will continue to explore the themes and gaps which this work has highlighted.

The overwhelming response is that people value and treasure the NHS and the staff who work within it, and criticisms are made with the understanding that resources are extremely stretched and staff are working within difficult conditions.

A quarter of responses to the request for suggestions of improvements were that it was good and did not need to be improved.

There were areas highlighted that clearly demonstrated the need for improvement, and some serious issues that need to be addressed.

The findings of the survey are being used in the CCG's work and plans for the next two years. In particular, the survey has been integral to the development of the CCG's primary care strategy and many of the concerns (such as improving access to appointments) are being addressed.

If you would like this information in large print, braille, audio, easy read or other formats please let us know by emailing contactus.coastal@nhs.net or calling 01903 708411.

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