Primary and urgent care survey - urgent care

Nearly half of the respondents had used urgent care services in the past year, either for themselves or someone they cared for.

We asked service users about their experience, the decisons they made to choose the services. For all respondents we asked them about awareness, their priorities for how they chose a service.

Nearly all respondents had heard of 111, pharmacy and GP during opening hours as an option for urgent care. There was lower awareness of A&E especially at Chichester, the Bognor Minor Injuries Unit (MIU) and the Minor Illness Assessment and Minor Injuries (MIAMI) clinic.  Smaller proportions of the White Other population were aware of pharmacies and out of hours doctors.

Over half of the sample had used a GP surgery during opening hours and 42% had attended A&E – representing an attendance of over 22% of the whole sample. One third had called 111. A small proportion (15%) had gone to the pharmacist and a similar number had gone to out of hours doctors.

We asked people why they had chosen the most recent service that they used. [1] Excluding those taken by ambulance or recommended by health professionals, most people are choosing it as they think it is the best place, followed by the nearest.

It is interesting to note that over 500 chose the service through a perceived gap in primary care – either that they think quicker to get an appointment, wanting to a second opinion or don’t have confidence in their GP. [2]

Next: users of urgent services - reason for choice >