Primary and urgent care survey - use of digital technology

One of the areas of substantial recent development is the potential for technology to improve access to advice and treatment.

Increasingly people are using, and expecting to use, digital forms of accessing information and communication. We asked how people would feel about communicating with their GP practices by email, texting and using video interaction (e.g. Skype).

Overall 63% thought it was acceptable in some form to email, 42% were interested in text communication. The response to video interaction services was much more mixed.

Within this there are some very strong views with 26% saying email, 42% texting and nearly half finding video services not at all acceptable.

Higher proportions of those who answered the survey online, those who were younger and parents of children were interested in these technologies.

A higher proportion of White Other background were more interested in video.

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